apkkis takes the privacy and security of players' personal information seriously. This Privacy Policy explains our practices for collecting, using, disclosing and protecting the information you provide to us when using the apkkis online gambling platform.
By registering an account or using any apkkis service, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, please stop using our platform.
1. Information We Collect
apkkis collects various categories of information to enable us to provide a safe, compliant and efficient service to players. This information is collected directly from you or automatically through your use of our platform.
Account Registration Information:
- Full name as per a valid identification document (MyKad or passport)
- Active email address used for official communications
- Mobile phone number for two-factor authentication and notifications
- Date of birth to verify age eligibility (21 years and above)
- Username and password chosen by you
- Current residential address
Identity Verification Information (KYC):
- Copy of MyKad or valid identification document
- Supporting documents such as a bank statement or utility bill for address verification
- Payment method information including e-wallet account details and online banking details
Financial Transaction Information:
- Records of deposits and withdrawals including amounts, dates and payment methods used
- Betting history and game activity
- E-wallet information such as Touch 'n Go eWallet, DuitNow, Boost and crypto accounts
Technical Information:
- IP address of the device used to access the platform
- Device type, operating system and internet browser
- Usage log data including pages visited and session duration
- Cookie information and similar tracking technologies
2. How We Use Information
apkkis uses the personal information collected solely for lawful purposes related to providing responsible online gambling services. Your information is used to:
- Process account registration and verify player identity in accordance with international licensing requirements
- Process deposits and withdrawals using supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency
- Maintain accurate and secure financial transaction records
- Provide customer support via live chat and email
- Send important notifications relating to your account, bonuses and promotions
- Detect and prevent fraud, money laundering and unauthorised access
- Meet legal obligations and licensing requirements
- Improve platform functionality and user experience
- Monitor betting patterns for responsible gambling purposes
3. Disclosure to Third Parties
apkkis does not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent. However, in certain situations, your information may be shared with:
Payment Service Providers: Transaction information that needs to be shared with e-wallet providers, banks and payment processors to enable deposits and withdrawals to be carried out securely.
Game Providers: Game platform providers may receive limited account information to manage game sessions and ensure game integrity.
Regulatory Authorities: apkkis may be required to disclose certain information to regulatory bodies, law enforcement authorities or licensed bodies when required by law or international licensing conditions.
Technical Services: Technical infrastructure providers, cloud services and cybersecurity services involved in operating the apkkis platform are subject to strict confidentiality agreements.
All third parties who receive your information are required to comply with equivalent data protection policies and to use that information only for agreed purposes.
4. Data Security
apkkis implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or accidental disclosure.
- All data transmissions are protected with 256-bit SSL (Secure Socket Layer) encryption
- Passwords are stored in hashed form and cannot be decrypted by any party
- Two-factor authentication (2FA) is available for added protection of your account
- Our servers are continuously monitored to detect any intrusion attempts or suspicious activity
- Internal access to user data is restricted to staff who require that access only
- Regular security audits are carried out to ensure compliance with industry best practices
5. Data Retention Period
apkkis retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Data retention periods are subject to the following requirements:
- Active account information is retained for as long as your account remains in operation
- Financial transaction records are retained for the period prescribed by licensing requirements and applicable laws
- Identity verification information (KYC) is retained in accordance with anti-money laundering compliance obligations
- Technical logs are retained for a reasonable period for security and troubleshooting purposes
When your information is no longer required, apkkis will securely delete or anonymise that data in accordance with our internal procedures.
6. User Rights
As an apkkis user, you have certain rights regarding your personal information. These rights include:
Right of Access: You may request access to the personal information we hold about you at any time.
Right of Rectification: If your information is inaccurate or incomplete, you may request that we update it.
Right of Erasure: In certain situations, you may request that we delete your personal information, subject to applicable legal and licensing obligations.
Right to Object: You may object to the processing of your information for certain purposes such as direct marketing.
Right to Restriction: You may request that we restrict how we use your data in certain circumstances.
To exercise any of the above rights, please contact the apkkis customer support team via live chat or email. We will process your request promptly.
7. Cookie Policy
apkkis uses cookies and similar tracking technologies to improve the user experience, analyse usage patterns and ensure platform security. There are several types of cookies we use:
Essential Cookies: These cookies are required for the basic functions of the platform including login session verification and security. Without these cookies, the platform will not function properly.
Performance Cookies: These help us understand how users interact with the platform so we can make ongoing improvements.
Preference Cookies: Saves your preferences such as language, currency and display settings so you do not have to set them again each time.
You can control and manage cookies through your internet browser settings. Please note that blocking essential cookies may affect the functionality of the apkkis platform.
8. Child Protection and Age Restrictions
apkkis operates exclusively for individuals aged 21 and above. This platform is not suitable for and is not permitted to be used by anyone under the age of 21.
We do not intentionally collect any personal information from individuals under the age of 21. If we find that information from an individual below the specified age limit has been collected, that information will be deleted immediately and the account in question will be terminated.
Age verification is carried out during account registration and during the KYC process. Parents or guardians who find that their child has registered an account at apkkis are requested to contact our customer support team immediately.
9. Amendments to the Privacy Policy
apkkis reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements or licensing conditions. Any significant amendments will be communicated to you via:
- In-platform notifications when you log in to your account
- Email to your registered email address
- An updated effective date shown at the top of this page
Continued use of the apkkis platform after amendments take effect is considered your acceptance of the updated policy. If you do not agree with the amendments, please contact us to close your account.
10. Contact Us Regarding Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact the apkkis customer support team who are ready to assist you.
apkkis customer support operates 24/7 via live chat and email in Malay and English. We are committed to responding to any privacy-related enquiries in a timely manner.
Support email: [email protected]